Where can I find out more about Spot merchandise?

All our licensed products are managed by Chorion on our behalf; please contact them for information on available Spot products either by logging onto www.chorion.co.uk or by contacting:
Tel: 44 (0) 207 061 3800
Fax: 44 (0) 207 061 3806
Email: licensing@chorion.co.uk

I am a retailer interested in stocking Spot merchandise. How do I go about this?

Please contact Chorion who will put you in touch with relevant suppliers.
Tel: 44 (0) 207 061 3800
Fax: 44 (0) 207 061 3806
Email: licensing@chorion.co.uk

Do you have a recommended retailer?

You can buy Spot books online at www.puffin.com. They are also available from all good bookshops; please contact Chorion for information on merchandise stockists. Email: licensing@chorion.co.uk

I have a query about my online order. Who should I contact?

Please contact Customer Services on 0870 607 7600 with your order confirmation number and you will be put through to a member of the team who can help.

What do I do if there is something wrong with my book?

Purchased from a shop

We apologise for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.

Please note: Penguin cannot replace books purchased from bookshops (as opposed to books purchased from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.

Purchased at www.puffin.co.uk

If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information [link to be added]), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.

To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:
Online Returns Department
Penguin Books Limited
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE

We recommend that you use a recorded delivery service.

For further information, please contact customer.service@penguin.co.uk. This email address is specifically dedicated to enquiries concerning books that have been ordered online through www.puffin.co.uk.

How can I find out more about the Spot publishing programme?

Just bookmark the news and events page which will always be updated with new books and previews of things to come.

Where can I purchase Spot books in the UK?

All available books can be ordered through www.puffin.com, or by contacting Customer Services on 0870 607 7600. They are also available from all good bookshops.

Where can I purchase English language Spot books outside of the UK?

We can deliver to anywhere in the world, please click here www.puffin.co.uk to browse the bookshop and place your order.

If you are a retailer who wishes to sell Spot English language books abroad contact our International Sales Department on +44 (0)207 101 3000.

Are Spot books available in languages other than English?

Yes, foreign language editions of the Spot books are sold in over 20 countries. Please visit the following page of our website or email our rights department rights-brandsandlicensing@uk.penguingroup.com for information on whether editions are available in your language.

I would like to use Spot images and/or text, who should I contact for permission?

Spot images cannot be used without permission from the Frederick Warne Rights Department. Please click here to download a permissions form. Email the completed form to rights-brandsandlicensing@uk.penguingroup.com

How do I apply for a job or work experience at Warne?

Careers

For a full listing of our current vacancies, graduate recruitment and details on working at Penguin (including Frederick Warne) please look at our Careers website.

Work Experience

Work experience is a great way to get into publishing. Spending two weeks working with one of our teams gives us the chance to really get to know you and for you to learn more about us. When it comes to applying for a specific vacancy, you will be able to talk more confidently about our business and we will have a much better understanding of you and what you can bring to the Company.

Penguin offers two-week work experience placements throughout the year. During this time you will support a team through various tasks. These could include:

• general office duties
• taking enquiries from internal and external clients
• assisting with projects
• attending meetings
• responding to readers letters and emails

We offer work experience placements in most of our departments. You can find out more about the different areas within Penguin in the 'Working in Publishing: Careers in Penguin' section Click here.

While our work experience placements are unpaid, we do offer a small payment towards any travel expenses. If you would like to apply for work experience with The Penguin Group (UK) please Click here.

Important: We can only accept applications from people aged 18 years old and over.
Thank you for your interest.

I have written a children's book and would like to get it published, can I send it to you?

Unfortunately, we are unable to accept any unsolicited manuscripts or synopses and cannot enter into correspondence about unpublished work. Please click here for advice on how to go about getting into print.

We wish you the best of luck and hope you are successful in placing your work.